Issue triage
Label taxonomy, priority definitions, SLA—shared semantics for humans and agents; shrink the “untriaged” pile.
Category · Docs & knowledge
Docs & knowledge
5 skills Category 18 of 20
This category keeps information and operations aligned: triaging issues, blameless postmortems, executable runbooks, READMEs that unblock day one, and searchable wikis with owners. With Git & delivery workflow and observability, you get “findable and actionable when things break.”
In the hub it is the process & docs band. The five entries match the main hub.
Quick links
In depth
Incident postmortem
Timelines, root-cause levels, action items with owners and dates—blameless culture with verifiable follow-ups.
Runbook authoring
Step-by-step commands, expected output, rollback and escalation—link to dashboards and on-call rotations.
README onboarding
Minimal runnable example, env vars, common pitfalls—new hires should pass the “day one” smoke test.
Knowledge base / wiki
IA, full-text search, page owners, stale-page policy—avoid duplicate truths and zombie pages.